Technical support
Naseej LMS technical support
Support helps with workspaces that already exist — sign-in problems, live sessions, uploads, plan limits and error messages.
When to contact support
- • You cannot sign in to your workspace, or a teacher or student cannot.
- • A live session will not start, or learners cannot join it.
- • Something you created — a course, lesson or enrolment — is missing or will not save.
- • An upload fails, or you have reached a limit and are not sure which one.
- • You have a reference code from an error message on this site.
What to send us
- • Your workspace address, for example your-school.naseejedu.com
- • The email address of the account affected (never send a password)
- • What you expected to happen and what happened instead
- • The time it happened and any reference code shown on screen
Never send passwords or payment details to anyone, including us.
Contact technical support
Support replies during working hours, in Arabic or English.
Asking about plans or pricing instead? Talk to sales.
Answer it yourself in a minute
Many questions we receive already have a published answer. These three cover most of them, and none of them need to wait for working hours.
Check a plan limit
Courses, learners, storage and live-session limits are published for every plan, so you can confirm which one you have reached.
See plans and limitsLook up how something works
The knowledge base answers the questions we are asked most about courses, quizzes, reports and Arabic delivery.
Read the answersFind your system to sign in
If you are not sure which Naseej workspace your email belongs to, enter it once and you will be sent to the right one.
Find my system